Refund policy
🚚 JunoStride Return & Refund Policy
Last updated: July 10, 2025
At JunoStride, we partner with global fulfillment networks and dropshippers (e.g., Syncee and ZAP) to deliver quality products to your doorstep. As a storefront operating through Shopify, JunoStride does not stock or ship items directly. Instead, returns and refunds are handled in coordination with the original dropshipping supplier.
📦 Return Window
You may request a return within 30 days of receiving your item. To be eligible:
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The item must be unused, unworn, unwashed, with original tags and packaging
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A valid order confirmation or receipt is required
🔁 How Returns Work
JunoStride facilitates returns by coordinating with the dropshipper who fulfilled your order. We do not process or receive physical returns. Instead:
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Contact us at sajesh1683@gmail.com with your order details
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If your return is approved, you will receive:
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A return shipping label
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The correct return address for the dropshipper's warehouse
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Returns must not be sent to JunoStride directly. Unapproved or misrouted returns will not be refunded.
❌ Non-Returnable Items
Our fulfillment partners do not accept returns for:
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Customized or personalized products
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Perishable goods (e.g., food, plants)
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Personal care items (e.g., cosmetics)
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Hazardous materials (e.g., flammable liquids)
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Gift cards or products marked as Final Sale
Please contact us before placing an order if you have questions about item eligibility.
⚠️ Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect, notify us at sajesh1683@gmail.com within 48 hours of delivery. We will escalate your issue to the dropshipping partner and ensure it is resolved—either via a replacement or refund, depending on stock availability.
🔄 Exchanges
We do not offer direct exchanges. If you need a different item, please initiate a return (if eligible), and place a new order separately.
🇪🇺 EU Right to Cancel
If your delivery is within the European Union, you are entitled to a 14-day cooling-off period. During this time, you may cancel or return your order for any reason, provided the item is unused and in its original packaging.
💰 Refund Process
Once your return is received and approved by the dropshipper:
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You will be notified via email
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Refunds are issued to your original payment method within 10 business days
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Bank and credit card processing times may vary
If 15+ business days have passed since your refund was approved, contact us at sajesh1683@gmail.com
🧾 Shopify + Dropshipping Notes
Please note that all orders placed through www.junostride.shop are processed using the Shopify platform. Fulfillment, logistics, and return decisions are managed by third-party dropshipping partners via apps like Syncee, ZAP, or others. We rely on these partners for physical return handling, inventory verification, and refund approvals.
📬 Contact Us
Need help? We’re happy to assist with coordinating your request.